REQUEST FOR RETURN MATERIAL AUTHORIZATION (RMA)
Please click here to view the Return Policy.
Please enter the following information so we can process your request as quickly
and accurately as possible (fields marked with an * are required for the form
to be sent):
*Name
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*Address 1
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Address 2
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*City
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*State
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*Postal Code:
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Telephone Number
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(enter your 5-digit zip code)
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*Email Address
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*Order Number
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This the customer order number located on the top right corner of the green packing slip. You may also find this information in the subject line of your email confirmation. If you are using the order number from the email, only enter the digits after the second hyphen from your order number.
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Return Comments
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Product #
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Unit Price :
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Quantity Returning
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If you receive an item that is defective, missing parts, or not as ordered, the part will be exchanged or replaced at no additional cost. Most returns & exchanges do carry a restocking fee, and not all items are returnable. All returns/exchanges must exceed $20 in credit. All returns/exchanges must be made within 30 days of receipt. All shipping charges are non-refundable and you will be responsible for return shipping charges. All returns/exchanges must meet our returns criteria & inspection. Any order shipped with free shipping will be billed for shipping if the item is returned or exchanged.
Defective Product Policy: Elkay utilizes stringent quality assurance processes to help avoid defects. Defects will be handled on a case-by-case basis and procedures vary. All returned items are inspected, and if the item is found non-defective the item will be returned to you, and NO credit will be given. If you have received a product that you feel is possibly defective please contact us.
Restocking Fee: As standard in the industry, returns carry a minimum 25% restocking fee. Exchanges have a minimum 15% exchange fee, assuming you are purchasing product(s) of equal or greater value. However, the credit amount must be a minimum of $20.00.
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